Consumer information

Information about the medical organization

A network of medical diagnostic centres ‘Family’s Health’ includes:

‘Family’s Health’ Ltd.

Working hours: Monday - Friday 7 am - 8 pm

                            Saturday 8 am - 6 pm

                            Sunday 9 am - 3 pm

                            Analyses sampling from 7 am (on weekdays)

PSRN 1021603640761 (date of acquiring PSRN) February 21, 2002, the place of official registration: Inspectorate of the Ministry of Russia for Sovetskiy district of Kazan, Republic of Tatarstan

Legal address: 420061, Tatarstan, Kazan, ul.Gvardeyskaya d.1 / 24

Mailing address: 420061, Tatarstan, Kazan, ul.Gvardeyskaya d.1 / 24

Location address: 420061, Tatarstan, Kazan, ul.Gvardeyskaya d.1 / 24

Contact phone: 204-2-700, 211-77-76 доб. 4

Fax numbers:204-2-700 доб.4

е-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

CEO: Shagova Olga Vladimirovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 211-77-76 ext. 5, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Chief Physician: Makhmutova Gulfia Ahatovna (office hours: every Friday from 1 pm to 2 pm), tel. 204-2-700, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data on the license: The license for medical practiceser. LO-16-01-002816 issued by the Ministry of Health of the Republic of Tatarstan 01.08.2013

Regulation on the provision of paid medical services

Manning table

Sanitary-Epidemiological Conclusion

‘Family’s Health1’ Ltd.

Working hours:   Monday - Friday 7 am - 8 pm

                            Saturday 8 am - 6 pm

                            Sunday 9 am - 3 pm

                            Analyses sampling from 7 am (on weekdays)

PSRN 1061685000805 (date of acquiring PSRN) January 17, 2006, the place of official registration: Interdistrict Inspectorate of the Federal Tax Service № 5 for the Republic of Tatarstan

Legal address: 420126, Tatarstan, Kazan, ul.Chistopolskaya d.15

Mailing address: 420126, Tatarstan, Kazan, ul.Chistopolskaya d.15

Location address: 420126, Tatarstan, Kazan, ul.Chistopolskaya d.15

Contact phone: 204-2-700, 211-77-76 доб 4

Fax numbers: 204-2-700 доб 4

е-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

CEO: Shagova Olga Vladimirovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 211-77-76 ext. 5, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Chief Physician: Kogan Iana Eduardovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 204-2-700, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data on the license: License of the Federal Service on Surveillance in Healthcare and Social Development Ser. LO number 16-01-002816 from 08.01.2013

Regulation on the provision of paid medical services

Manning table

Sanitary-Epidemiological Conclusion

‘Clinic City’ Ltd. 

Working hours:   Monday - Friday 7 am - 8 pm

                            Saturday 8 am - 6 pm

                            Sunday 9 am - 3 pm

                            Analyses sampling from 7 am (on weekdays)

PSRN 1081690051728 (date of acquiring PSRN) August 22, 2008, the place of official registration: Interdistrict Inspectorate of the Federal Tax Service № 18 for the Republic of Tatarstan

Legal address: 420039, Tatarstan, Kazan, ul.Vosstaniya d.38/ 51

Mailing address: 420039, Tatarstan, Kazan, ul.Vosstaniya d.38/ 51

Location address: 420039, Tatarstan, Kazan, ul.Vosstaniya d.38/ 51

Contact phone: 204-2-700, 211-77-76 доб 4

Fax numbers: 204-2-700 доб 4

е-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

CEO: Shagova Olga Vladimirovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 211-77-76 ext. 5, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Chief Physician: Kogan Iana Eduardovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 204-2-700, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data on the license: The license for medical practice ser. LO-16-01-002815 from 01.08.2013 issued by the Ministry of Health of the Republic of Tatarstan

Regulation on the provision of paid medical services

Manning table

Sanitary-Epidemiological Conclusion 

‘Family’s Clinic’ Ltd.

Working hours:   Monday - Friday 7 am - 8 pm

                            Saturday 8 am - 6 pm

                            Sunday 9 am - 3 pm

                            Analyses sampling from 7 am (on weekdays)

PSRN 1081690051761 (date of acquiring PSRN) August 22, 2008, the place of official registration: Interdistrict Inspectorate of the Federal Tax Service № 18 for the Republic of Tatarstan

Legal address: 420139, Tatarstan, Kazan, ul.Juliusa Fuchika, 50

Mailing address: 420139, Tatarstan, Kazan, ul.Juliusa Fuchika, 50

Location address: 420139, Tatarstan, Kazan, ul.Juliusa Fuchika, 50

Contact phone: 204-2-700, 211-77-76 доб 4

Fax numbers: 204-2-700 доб 4

е-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

CEO: Shagova Olga Vladimirovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 211-77-76 ext. 5, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Chief Physician: Makhmutova Gulfia Ahatovna (office hours: every Friday from 1 pm to 2 pm), tel. 204-2-700, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data on the license: The license for medical practice ser. LO-16-01-003,054 issued by the Ministry of Health of the Republic of Tatarstan November 19, 2013

Regulation on the provision of paid medical services

Manning table

Sanitary-Epidemiological Conclusion

‘Family’s Health L’ Ltd. 

PSRN 1111690035225 (date of acquiring PSRN) May 30, 2011, the place of official registration: Interdistrict Inspectorate of the Federal Tax Service № 5 for the Republic of Tatarstan

Legal address: 420126, Tatarstan, Kazan, ul.Chistopolskaya d.19a

Mailing address: 420126, Tatarstan, Kazan, ul.Chistopolskaya d.19a

Location address: 420126, Tatarstan, Kazan, ul.Chistopolskaya d.19a

Contact phone: 204-2-700,211-77-76 доб 4

Fax numbers: 204-2-700 доб 4

е-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

CEO: Shagova Olga Vladimirovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 211-77-76 ext. 5, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Chief Physician: Kogan Iana Eduardovna (office hours: every Wednesday from 3 pm to 4 pm), tel. 204-2-700, e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Data on the license: The license for medical practice ser. LO-16-01-002 802 issued by the Ministry of Health of the Republic of Tatarstan August 01, 2013

Manning table

Sanitary-Epidemiological Conclusion

Certificate of conformity

Controlling organizations in health care

Consumers Union of Tatarstan

Legal address: 420021, Kazan, Moscowskaya st., 70

Actual address: 420111, Kazan, Zayni Sultana st., 17A

Phone numbers: 8 (843) 258-33-09, факс 293-16-92

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Federal Service for Supervision in the health sector (Roszdravnadzor Office of the Republic of Tatarstan)

Address: 420021, Kazan, Narimanova st., 63

Phone number: 8 (843) 292-54-37

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.  

Office of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare for the Republic of Tatarstan

Address: 420111, Kazan, Boldshaya Krasnaya st., 30

Phone number: 8 (843) 238-98-54

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

 

RF Law of 07.02.1992 N 2300-1 (ed. From 13.07.2015) “On Protection of Consumer Rights”

 

Russian Federation Government Resolution dated October 4, 2012 N 1006, Moscow “On approval of the order of provision of paid medical services by the medical institutions" 

Medical diagnostic and treatment centres ‘Family’s Health’ are not a party to the program of state guarantees of free medical care provision to citizens, they do not provide medical services free of charge. 

Free medical care is provided at the place of registration according to the compulsory health insurance. ВTypes of medical care provided according to CHI by medical institutions of the Republic of Tatarstan. Information on the procedure, scope, and conditions for the provision of medical care under the program of state guarantees of free medical care to citizens can be found here

Information on the availability and quality of health care established in the territorial program of state guarantees of rendering free medical care to citizens of the 2015 indicators can be found here

‘Family’s Health’ Ltd. does not provide primary health care and has no attached population.

Terms of signing up for an appointment for the primary attendance / consultation / examination

Signing up for an appointment for the primary attendance / consultation / examination is performed by the registrar or by a ‘Family’s Heath’ Ltd call-centre operator during an oral conversation with the Patient, who is present personally, or by a phone call. The Patient should leave a phone number for connection.

On the eve of the appointment, the registrar calls to the Patient in order to remind about and confirm the planned visit.

The registrar may offer another time of the appointment in case there has been a change in the specialist’s working hours, the Patient preserves the right to choose the time of appointment.

At the request of the Patient, the registrar or the call-centre operator can sign up the Patient for the specialist’s reserve list for a specific date; the Patient will be offered available time for the appointment, in case of changes in the specialist’s schedule.

The Patient can sign up for the appointment with a specialist or to have a medical test himself or herself by making a request at www.zdorovie7i.ru. A request with no contact phone number specified will not be processed, e-mail is not a sufficient contact information for making a request.

A request made on other websites in the Internet does not guarantee an appointment. In order to get an appointment, the Patient should call ‘Family’s Health’ Ltd or make used of the request form at www.zdorovie7i.ru.

The Patient has a right to cancel the appointment for the primary attendance / consultation / examination in advance by calling ‘Family’s Health’ Ltd or by sending a cancellation via e-mail in the personal account at www. zdorovie7i.ru.

In case of a secondary consultation with the doctor for the same disease, a 25% discount is offered within 30 days from the date of initial consultation.

Citizen’s Rights and obligations in the field of health protection (Federal Law of 21.11.2011 N 323-FZ "On the basis of public health protection in the Russian Federation")  

Sample agreement for the provision of paid medical services

A list of certified specialists of ‘Family’s Health’

List of insurance companies that have signed a contract for the provision and payment of health care services according to the voluntary medical insurance 

A list of counterparties for clinical laboratory diagnostics

Dear Patients, there is a guestbook in the registry of each centre, or you can post your review here . 

Information about the list of medications 

Information about the list of vital and essential for medical use medications

Information about the list of medications intended for people with haemophilia, cystic fibrosis, pituitary dwarfism, Gauche disease, malignant neoplasms of the lymphoid, haematopoietic and related tissue, multiple sclerosis, as well as for people who had a transplantation of organs and (or) tissues. 

Information about the list of medications for medical use, including medications for medical use, prescribed by decision of medical commission of medical organizations

Information about the list of medications supplied to the population in accordance with the list of groups and categories of diseases in out-patient treatment who can receive medicines and medical devices dispensed on prescription for free, and in accordance with the list of groups in outpatient treatment who can receive the medications on prescription for half the price. 

Telephones of special services of Kazan

The list of categories of persons who have the right to be provided with the services on a priority basis